SHIPPING POLICY
This Shipping Policy (hereinafter referred to as the “Policy”) describes how the orders are shipped, when you place orders with Holy Grail Nail on our website, i.e. https://holygrailnail.co.uk/ or https://holygrailnail.com (hereinafter referred to as the “Website” or “Site”).
This Policy shall be read in conjunction with our Terms & Conditions, Refund Policy, Cookie Policy and Privacy Policy statement.
1. DELIVERY
a) Delivery Service: We ship to the UK and internationally. We use the services of third-party delivery service providers for shipping all the orders placed by our customers.
b) Processing and Delivery Time: Although we generally dispatch all orders within 2.5 days, it may take up to 2-5 working days for orders to be dispatched, particularly during busy periods such as Black Friday and the Christmas period. Delivery transit time will vary from location to location. Average delivery time is 6 business days (Monday to Friday). Please allow up to 14 days for your item to be delivered. If your order has not been delivered after this time please contact us on contact@holygrailnail.co.uk
Please see also Important Notes below.
c) Important Notes: Please be aware that delivery times are not guaranteed and are for guidance only. They are out of our control once the relevant package is delivered to the relevant courier. Delivery times are often subject to change based on industrial or business disruption, shortage of an item, bad weather, transit time of your carrier, destination address, or Covid related restrictions etc. Processing and shipping times may increase during holidays and other peak seasons. Please allow up to 14 days for your item to be delivered and if your order has not been delivered after this time please contact us on contact@holygrailnail.co.uk
d) Fees: We may provide free shipping on orders above a certain amount, which we reserve the right to alter from time to time. For other orders, we charge a shipping fee that is calculated based on your location. You’ll be able to see the shipping cost at the time of checkout.
e) Shipping Address: It is your responsibility to provide up to date and accurate shipping address information. We cannot guarantee that you will be able to change the shipping address or the shipping method selected after checkout as orders are often processed immediately on receipt – if you become aware of any discrepancy in your shipping address then please get in touch with us on contact@holygrailnail.co.uk straight away. Whilst we will do our best to assist, we cannot accept responsibility for any items that are shipped to an incorrect address as a result of us being provided with that information by you.
2. ORDERS, SHIPMENT, FAILED DELIVERY, AND DAMAGED/OPENED BOX
a) Not for Commercial Purpose: You cannot buy our products for a commercial purpose, unless allowed by us. No use of our intellectual property may be made without our express written consent.
b) Assumption of Risk: You will assume the risk for the products once they have been delivered to the delivery address which you specified. We or our delivery partners accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified.
c) Failed Delivery: If your package cannot be delivered to the shipping address provided by you for the reasons such as an incorrect shipping address and/or incorrect phone number, the package will be returned to us at your expense.
d) If you fail to pick-up: If the receiver is absent upon all delivery attempts, your package will be held at a local centre of one of our third-party logistic service providers for pick up. If you fail to pick up the package from there for any reason, the package will be returned to us at your expense.
e) Refusal by you/receiver: If you/receiver refuse receipt of your package, the package will be returned to us at your expense.
f) Damaged/Open Box: In case you receive your package as damaged and/or opened, please take a photo of the damage before checking the contents inside. Please also contact us at contact@holygrailnail.co.uk.
4. ORDER STATUS
You will receive an email notification which will include a tracking number that you can use to check its status. Some orders will can only be tracked at point of delivery. Please allow us up to 48 hours for the tracking information to become available.
5. THIRD PARTY DELIVERY SERVICE PROVIDERS
Whenever you place an order with us, it is our third-party delivery service providers (hereinafter referred to as our “Delivery Partner”) who ships and delivers the products to your doorstep in the most convenient and hassle-free manner. For this purpose, we will also share certain personally identifiable information of yours with our Delivery Partner in order to fulfill your order.
Please refer to our Privacy Policy statement for more details on this subject.
Last updated on 23 May 2026